Despatch of Goods
Everything-EV.com aims to despatch the many specialist goods we supply as soon as possible so that you should receive them within approximately 5 working days. Where goods are not in stock, we will advise you and despatch them as soon as possible when they become stock items. Some items are only supplied to order. These items will be supplied according to the manufacturer's lead-times which can be between 4 to 15 weeks depending on the product.
We use a number of carriers to deliver your goods: For most smaller items/packages we will usually send by tracked post or for foreign orders by airmail, all with compensation cover. For most larger packable items, we will usually use one of a number of competitive tracked and insured carrier services. For most large heavy items, we will usually use a competitive pallet transport service. For some items we may arrange to make the delivery ourselves. If you prefer to collect the goods from we will provide you with our works address following receipt of your order. We do not supply goods from our contact address shown on this web site.
Shipping rates are determined by the weight and insurance value of the goods being purchased. For goods to be delivered to addresses in mainland England and Wales please use the shipping calculator on the shopping cart page to determine the applicable shipping charges appropriate to your order.
For all other areas of the UK and other countries please email firstname.lastname@example.org for a shipping quotation.
Cancellation, Returns and Refunds
If you are not satisfied with any standard goods from Everything-EV.com you may cancel your order within 7 days of receipt of the goods. You must take reasonable care of the goods and return them to us with the original packaging in a saleable condition by tracked carriage service. We will provide a full refund for the cost of the goods returned and the carriage we paid to send the goods to you.
Goods made to special order are not covered by our returns and refunds policy. We are unable to accept returns for goods correctly made to special order or provide any refunds.
Standard goods that have been purchased at AVT's premises and correctly supplied to a customer's order can be returned but there will be a handling charge of 20%. We are unable to accept returns for goods correctly made to special order or provide any refunds.
Damaged or Faulty Goods
If possible, please inspect all goods on delivery. Please advise Everything-EV.com immediately of any damage or faults with the goods you have purchased from us. Then please package the damaged or faulty goods securely, with the original packaging in which they were received, where possible, and pay for a tracked insured carriage service to deliver the goods back to Everything-EV.com within 7 days of the original delivery date. If the goods are returned to Everything-EV.com within seven working days of delivery then we will endeavour to supply equivalent replacement goods or provide a full refund. After seven days and up to 28 days, at our sole discretion, we may decide to replace such items if we agree that they were supplied by us in a faulty or damaged condition.
If the goods become faulty after 28 days and within 12 months of despatch please contact Everything-EV.com for further details of any manufacturers warranties that may be applicable.